Our 100% satisfaction guarantee
We want you to be happy with your Aroma Shield products. If you are unhappy with your order for any reason, you can return unopened, unused products within 30 days from your order date for a full refund (excluding shipping costs). If we make a mistake on your order, we're happy to ship you the correct products--free of charge.
For health and safety reasons, we can't accept returns for products that have been opened, used, changed, or damaged. We also can't accept returns for free samples or products listed as "final sale."
Can I return products after 30 days?
If you want to return your Aroma Shield products after 30 days from your order date, contact us to see if you qualify for an authorized return. If you qualify an authorized return, you'll be charged a 20% restocking fee based on the cost of the items you're returning.
How do I start a return?
All returns require an authorized return label. To create a return label and return your items:
- Carefully pack the items you're returning (especially any products in glass bottles).
- Generate an authorized return label by clicking Start A Return on the Contact Us page.
- Print your return label and attach it to the package. Remove or cover any previous shipping labels or markings.
- Ship your return package to Aroma Shield.
When will I see a refund on my credit card statement?
We'll issue a refund for your returned items after they arrive at our office, they're inspected, and we process the return.